Responsible Gaming — Protect Yourself and Your Family
jaya game believes that gaming is enjoyable only when it stays within control. On this page we cover self-limits, warning signs, and how to get help when needed.
Let gaming be a source of entertainment, not stress
Online gaming and betting is primarily a form of entertainment. For some people, however, it can gradually become a problem. At jaya game we want every member to play with awareness and make decisions within their own limits. Under our Terms and Conditions, no one under the age of 21 may use this platform. This age limit is strictly enforced.
Responsible gaming means keeping gaming as one part of life — not all of it. Setting a budget, deciding on a time limit, and knowing when to stop are three habits that can keep a player safe. You can find more questions and answers about responsible gaming in our FAQ section.
At jaya game we keep every member's personal information secure and do not share it with any third party without permission. Our Privacy Policy explains how your data is stored. As a player, it is important to know your rights.
Self-Limits and Control Tools
jaya game offers several protection tools that you can use at any time. Each tool helps you stay in control of your gaming.
Daily / Weekly Deposit Limit
Set a maximum on how much you can deposit each day or each week. Once set, changing this limit through account support takes 48 hours.
Session Time Limit
Decide in advance how long you will play in one sitting. When the set time is up, the system will automatically alert you and close the session after the specified period.
Temporary Break (Cooling-Off)
If you feel you need a few days away, you can temporarily close your account for anywhere from 24 hours to 30 days. Logging in will not be possible during this time.
Long-Term Self-Exclusion
If you feel you need a longer break, you can deactivate your account for a period ranging from 3 months up to permanently. Contact 24/7 live chat to make this request.
Loss Limit Setting
Set in advance the maximum amount you are prepared to lose within a given period. Once this limit is reached, the system will prevent further betting.
Reality Check Message
After a set interval, the system will display a message reminding you how long you have been playing and how much you have spent.
Warning Signs of Problem Gaming
If you notice any of the signs below in yourself or someone you know, consider seeking help.
You keep placing larger bets to try to recover lost money and cannot stop.
You are spending far more time gaming than you planned and find it hard to stop.
You are hiding your gaming from family and friends, or spending less time with them.
You are using savings, household money, or borrowed funds to place bets.
You feel restless, irritable, or low when you cannot play.
You are neglecting work, studies, or daily responsibilities because your attention keeps going to gaming.
Practical Tips for Safe Play
Building responsible gaming habits does not mean stopping altogether. Following a few simple rules can keep gaming enjoyable at all times.
- Set a fixed budget before you play — and be mentally prepared to accept that amount as a loss if it comes to that.
- Do not think of gaming as a source of income — it is entertainment, and both winning and losing are part of it.
- Do not bet while drinking alcohol or under mental stress — making decisions with a clear head and body matters.
- Take a short break after each session — go for a walk or spend some time with family.
- Do not increase your bets to "recover" after a loss — it only leads to greater losses.
- Do not let minors use your account — no one under the age of 21 may use this platform.
- Review your gaming history regularly — keep track of how much time and money you are spending.
Where to Turn If You Need Help
Asking for help takes courage. You or someone you care about can get support through any of the options below.
jaya game Support
Contact us directly via 24/7 live chat or email. The team will assist in Bengali and English with self-exclusion and limit setting.
Family and Close Ones
Talk to a family member or a trusted friend. Sharing what you are going through can ease the pressure considerably and make it easier to find the right path forward.
Professional Counsellors
Visit a mental health specialist or addiction counsellor. A number of hospitals and service centres in Bangladesh provide this kind of support.
Support Groups
Various social and mental health organisations are working to support those affected by gambling problems. You can speak with a counsellor in confidence.
Age 21 and Above and Protection of Minors
jaya game states clearly — this platform is for individuals aged 21 or above only. Age is verified at registration and identity documents may be requested if there is any doubt.
If a minor in your household uses your device, keep your account protected with a strong password. You may use parental control software on the device. Always log out when you have finished using your account. Remember, if a minor gains access to the account, full responsibility rests with the account holder.
If you become aware that a minor is using this platform, please notify us immediately via live chat. We will take action straight away.