jaya game Privacy Policy

jaya game is an online gaming platform that provides casino, sports betting, live gaming, and other entertainment services to users in Bangladesh. This Privacy Policy ("Policy") applies to jaya game's website, mobile app, and all related services.

The purpose of this Policy is to clearly inform you about what information we collect, how we use it, and what steps we take to protect your privacy. By creating an account or starting to use the platform, you are considered to have accepted the terms of this Policy.

Our Terms and Conditions and this Privacy Policy complement each other — reading both documents together will give you a complete picture of your relationship with jaya game. In case of any conflict, the most recently updated version will take precedence.

jaya game collects information about you through several different methods. Each method is described below by category.

2.1 Information You Provide Directly

Information you provide yourself during registration, identity verification, and payment processing:

• Full name, date of birth, and gender
• Mobile number and email address
• National ID number or passport number (for identity verification)
• bKash, Nagad, Rocket, Upay, or bank account details (for payment processing)
• Your chosen username and password
• Messages and attachments you send via support chat or email

2.2 Automatically Collected Information

When you use the platform, our servers and technical systems automatically record the following:

• IP address and device identifier
• Browser and operating system type
• Login time, session duration, and feature usage logs
• Gaming history — bet amounts, results, and transaction records
• Behavioural data collected via cookies and similar tracking technologies

2.3 Information Received from Third Parties

Some information may also come to us from payment gateway partners, identity verification agencies, and fraud prevention service providers. This information is used solely to verify account authenticity and prevent fraud.

jaya game uses collected information only for specific, lawful, and transparent purposes. The main purposes are described below:

3.1 Account Management and Service Delivery

Information is essential for creating your account, verifying your identity, processing deposits and withdrawals, and providing gaming services. Records of every payment are kept to ensure transactions via bKash, Nagad, Rocket, and Upay remain secure.

3.2 Security and Fraud Prevention

We analyse behavioural and transaction-related data to detect unauthorised account access, money laundering, or any form of fraudulent activity. SSL encryption and multi-layer security measures remain active during every session.

3.3 Customer Support

When you contact us via live chat or email, the history of that conversation is stored so that future assistance can be more effective. Our support team serves in both Bengali and English, seven days a week, 24 hours a day.

3.4 Bonus and Promotion Management

Information is used to automatically apply bonus offers applicable to you — such as a welcome bonus, weekly rewards, or VIP cashback — based on your gaming activity and transaction history.

3.5 Responsible Gaming

Information is used to identify risky behaviour by analysing playing patterns and to provide timely support. Our Responsible Gaming section has details on deposit limits, self-exclusion, and other protective measures.

3.6 Platform Improvement

Anonymous statistical analysis is carried out to understand users' overall experience. Insights from this analysis are used to improve the site's design, add new features, and make technical improvements.

jaya game does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following situations where it is essential for operating the service:

• Payment Service Providers: Necessary information is exchanged with the relevant financial institutions for processing bKash, Nagad, Rocket, Upay, and bank transfer transactions.
• Identity Verification Agencies: Information is sent to accredited KYC (Know Your Customer) service providers to confirm your identity during registration.
• Technology Infrastructure Providers: Cloud hosting, data security, and cybersecurity service providers operate under contractual confidentiality terms.
• Legal Obligations: We are legally required to provide information upon a court order or a lawful request from a competent authority.
• Business Succession: Information may be transferred in the event of a change of ownership or merger, but the terms of this Policy will remain in force.

Outside the above situations, we do not disclose any of your identifiable information to any other party.

Cookies and similar technologies are used on the jaya game website. Cookies are small data files stored in your browser that help improve the platform's functionality and user experience.

5.1 Cookies We Use

• Essential Cookies: Used to keep login sessions active and to verify security tokens. The platform cannot function properly without these.
• Functional Cookies: Used to remember your language preference, theme settings, and information from previous sessions.
• Analytics Cookies: Collect anonymous statistics to understand which parts of the website are used most.
• Security Cookies: Help identify devices to prevent fraud and unauthorised access.

5.2 Cookie Control

You have the option to turn off non-essential cookies from your browser settings. Please note, however, that disabling certain cookies may cause some platform features to stop working correctly.

Protecting your personal information is a top priority for jaya game. To that end, we maintain industry-standard technical and administrative security measures.

6.1 Technical Safeguards

• SSL (Secure Socket Layer) encryption is active on all data transmissions
• Payment information is stored in encrypted form
• Multi-layer firewalls and intrusion detection systems are running on servers
• OTP verification on login and automatic termination of suspicious sessions

6.2 Data Retention Period

Information is kept for as long as your account is active. After an account is closed, certain information may be retained for as long as required by legal obligations or dispute resolution. Transaction records are generally kept for the period specified under financial regulations.

6.3 Administrative Controls

Only authorised staff are granted access to personal information on a need-to-know basis. All staff work under strict confidentiality agreements and receive regular security training.

You have several rights over your personal information. These are described below:

7.1 Right to Access

You can request our support team at any time to find out what information we have collected about you. We will provide the information within a reasonable time of receiving your request.

7.2 Right to Rectification

If your profile contains incorrect or incomplete information, you can request that it be corrected. You can change some information yourself from your account settings; for other cases, please contact support.

7.3 Right to Erasure

After closing your account, you may request that your personal information be deleted. However, we may be required to retain certain information for a specified period due to legal obligations, active disputes, or financial regulatory requirements.

7.4 Right to Object to Processing

To stop receiving marketing communications or to object to the use of your information for a specific purpose, please submit a request through our support channels. For marketing emails, each message also includes an unsubscribe option at the bottom.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact us via 24/7 live chat or by email. Your request will be processed within a reasonable time after your identity has been verified.

Parts of jaya game's technical infrastructure may be operated on servers located outside Bangladesh. In such cases, your information may be transferred internationally.

For every such data transfer, it is ensured that the destination country or the organisation operating the server is capable of providing adequate data protection. Contractual protection clauses and internationally recognised security standards are followed for this purpose.

jaya game's services are exclusively for adults aged 21 and above. We do not intentionally collect any personal information from minors.

The registration process includes an age verification step. If we become aware for any reason that a minor's information has been collected by mistake, that information will be promptly deleted and the associated account will be closed immediately.

jaya game reserves the right to change or update this Privacy Policy at any time. If there are significant changes, we will notify you via your registered email or through a platform notification.

The date of each update will be clearly stated at the top of this page. Continued use of the platform after a change will indicate that you have accepted the updated Policy.

If you have any questions or concerns about any aspect of this Policy, please contact our support team. To learn more about us, visit our About Us page.

If you have any questions, objections, or information-related requests regarding this Privacy Policy, please contact us through the following:

Protecting your privacy rights is our responsibility. All requests are taken seriously and resolved as quickly as possible.